Faqs

Order

1. What is the deadline for processing the order?

The order lead time is usually 3-6 working days. In addition, the delivery time must be added 1-2 working days.

2. Can I withdraw from the contract and return the goods?

So. Of course, we respect the right to withdraw from the contract, more details in the store rules.

3. Do you have a stationary shop where you can watch your products?

At this moment our products are only available in our online store.

4. Will I receive a receipt?

YOUR RECEIPT IS A DEPOSIT CONFIRMATION FROM THE BANK. According to the decree of the Minister of Finance of 4 November 2014, On exemptions from the obligation to keep records when the purchaser pays for the goods by means of a transfer, the seller is exempt from the necessity of registering transactions by means of a cash register. We are committed to ZERO WASTE and, where possible, we act for the environment in order not to clutter our planet with no materials needed.

5. Will I receive a VAT invoice?

So. Legal entities and traders always receive a Vat invoice in electronic form within 2-3 days of purchase. In addition, the invoice will be received by any natural person who has purchased the goods from us and asks us to issue it.

6. Is it possible to place an order by e-mail or by phone?

So. Order by phone can be submitted via No. + once by email on…

7. What are the details for the transfer?

Please contact us by email.

Shipping

1. What courier packages are delivered to?

All packages are shipped by DPD Courier.

2. Is there an option to ship abroad?

So. We carry out shipping abroad and the cost of delivery is determined individually.

3. Can I pick up the goods in person?

Currently, we operate only on the Internet.

4. What about the cost of delivery for several items ordered?

When ordering several products, no additional delivery costs are incurred. It is always 18zł.

5. What are the delivery costs?

Shipping by courier for payment in advance is PLN 18

Payment

1. What are the payment methods?

You can pay in advance:

-Direct Bank transfer

-Via PayU

RETURNS, EXCHANGES and COMPLAINTS

1. I want to return the goods, what to do?

More information here.

2. I want to replace the goods, what to do?

Yes, you can replace the product according to the rules as in the case of returns. For more information, please contact us:

3. I want to advertise the goods, what to do?

More information here.

Products

1. Is the foil printing abrasive?

Printing on film is not abrasive, it is a high quality UV printing the most durable and durable which is available on the market.

2. Is the foil waterproof?

So. You can clean dirt without any problems.

3. How does the film assembly look like?

Assemble the foil according to the instructions. The installation instructions are included in the paper version for the foil purchased.

4. Where does the merchandise come from in the store?

Our products have been manufactured in Poland.

5. Can products be personalized and modified?

So. All can be performed in custom, individual dimensions, as well as in custom colors, “On demand”.

6. Are the installation instructions included with the foil you have ordered?

So. Installation instructions are included in the order

7. How to order the foil “to size”?

Accurately measure the height and width of windows/panes in the window. If you are not sure to add 2-3 cm of stock and after installation with a wallpaper cutter cut off unwanted material.

8. Can I order a film sample?

Yes, but due to the very dynamic trends of the sample we also realize “on request”. The cost of one sample of film with a consignment is 25 zł. The cost of each next sample wallpaper + 10zł. For example, by ordering 3 samples of wallpapers, the cost will be a total of 45pln with the shipment.